Situational Awareness

Situational Awareness Training Course


Retail and Hospitality Sector

Category: Retail, Leisure and Hospitality

Mandatory Training

Course Outline


Our Situational Awareness Training Workshop’s aim is to prepare participants to recognise and respond to real threats and emergencies in and out of the workplace.

This workshop is based on good practice guidelines, enhanced with real-life lessons from our practical experience in issue, emergency, crisis and crisis communication management. It covers crisis management principles, concepts, processes, techniques and tools, focussing on key knowledge and skills that are essential to communicate effectively in response to a crisis or incident.


Duration 3.5 hours

Delegates 12 max

Delivered - Face to face or virtual classroom

Course Content


Made up of tutor led discussions, demonstrations and scenario replication (role play), the content is as follows:


  • What is Situational Awareness – from the working world
  • Alertness Levels – how to become alert through colour coding
  • Creating a Security Culture – concepts for developing a security culture in the workplace
  • Observation Concepts – Understanding the human senses
  • Baselines – experienced based and dynamic
  • Understanding Individual Behaviour – how the mind and body drive subconscious behaviour
  • What stands out – reading body language through behaviour and searching for anomalies
  • Making Decisions – what to do with an anomaly


Who should attend this brilliant course


This workshop is designed for groups from any department within your organisation who want to learn how to recognise and respond to real threats and emergencies in and out of the workplace.


This Retail and Hospitality Situational Awareness training course is aimed at all staff including:


  • All new employees
  • All frontline staff
  • Management and Senior Leaders


Team Learning Outcomes


Learning outcomes and topics covered:

  • What is situational awareness
  • Why it’s important (current landscape)
  • Types of threats & emergencies
  • Threat detection
  • Responsibilities in an emergency
  • How to analyse an environment
  • Practical strategies to deal with threats
  • How to report (incl. activation of alarms)
  • Weapon identification
  • Resources available
  • Reacting & evacuating safely (incl. location of escape routes)
  • Working with authorities involved
  • Post-incident protocol
  • Procedures for specific emergencies


Food for thought


Why not add Breakaway Techniques to this course to create the ultimate Situational Awareness safety package?


Interested in booking this training course for staff within your organisation?

Please do take 2 minutes to complete the below enquiry form and a member of the team shall contact you shortly

Contact Us

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FAQs

Here are answers to some common booking questions. 

  • How can I register for a training course?

    • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
    • You may also get in touch with our Registration Team on 0800 368 8586 or send an email to support@distinguished-crt.world
  • When and how do I arrange payments?

    • Payments can be made in Pounds Sterling or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
    • Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
    • Invoices will be sent via email/courier to the ID/name and address provided.
    • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.
  • When should I expect to receive confirmation of registration?

    Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

  • Is there a discount for more than one registrant/course?

    For corporate fees and group registration, please send your query to support@distinguished-crt.world. We would be more than happy to discuss reduced fees for multiple reservations.

  • Can a course be tailored specifically to my organisation?

    Every organisation is unique and therefore so is every course that we deliver. All courses shall be designed in accordance to your company needs and use your specific policies, procedures and examples of your real life scenerios. 

Talk to us today!

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